Àdditional Sevices in Hospitality as a Tool for Enhancing Customer Satisfaction

Authors

Keywords
basic and additional hotel services, additional services characteristics, classification, new aspects in offering additional services

Summary
The article aims at examining the nature, characteristics and classification of additional services in the hospitality industry. Their role and importance for adding value to the hotel product and increasing customer satisfaction are outlined. Special attention is paid to the modern aspects in offering additional services. The emphasis is on the effect of introducing digital technology on innovation when offering additional services in the modern hospitality business.

JEL: M21
Pages: 19
DOI: 

More titles

  • A Critique Of Definitions in Economics from an Austrian Perspective: Microeconomics

    In the physical sciences, it goes without saying that all practitioners use words in the same manner. A mere verbal dispute would be anathema in this arena of intellectual discourse. There is no dispute, , as to the means of words such as “gravity,” “mass,” “genus,” “species,” “oxygen,” “x-ray,” etc. Matters are not as salutary in the social ...

  • Investments and Threats for Tourism Development

    The topic is extremely important in light of intensification of different types of threats, which ruin all kind of expectations, scenarios and prognosis for tourism development. Dynamics of investments in tourism are analyzed with special attention on FDI and Bulgarian investments abroad. Among the threats for tourism development the main focus is ...

  • Micromanagement in the Organization – as a Form of Control and Management Style

    The article examines the phenomenon “micromanagement” as one of the major disadvantages of management. The characteristics of this style of management and fundamental qualities of micromanagers have been analyzed. Based on the analysis, the causes of micromanagement in an organization and its possible effects on employees’ behaviour and condition ...