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  Àdditional Sevices in Hospitality as a Tool for Enhancing Customer Satisfaction

  The article aims at examining the nature, characteristics and classification of additional services in the hospitality industry. Their role and importance for adding value to the hotel product and increasing customer satisfaction are outlined. Special attention is paid to the modern aspects in offering additional services. The emphasis is on the ... The article aims at examining the nature, characteristics and classification of additional services in the hospitality industry. Their role and importance for adding value to the hotel product and increasing customer satisfaction are outlined. Special attention is paid to the modern aspects in offering additional services. The emphasis is on the effect of introducing digital technology on innovation when offering additional services in the modern hospitality business.

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  Investments and Threats for Tourism Development

  The topic is extremely important in light of intensification of different types of threats, which ruin all kind of expectations, scenarios and prognosis for tourism development. Dynamics of investments in tourism are analyzed with special attention on FDI and Bulgarian investments abroad. Among the threats for tourism development the main focus is ... The topic is extremely important in light of intensification of different types of threats, which ruin all kind of expectations, scenarios and prognosis for tourism development. Dynamics of investments in tourism are analyzed with special attention on FDI and Bulgarian investments abroad. Among the threats for tourism development the main focus is put on the terrorist attacks, geopolitical uncertainty, crisis and impacts on sector’s recovery. Based on analysis and evaluation main areas for further research on investments and threats for tourism development.

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  Micromanagement in the Organization – as a Form of Control and Management Style

  The article examines the phenomenon “micromanagement” as one of the major disadvantages of management. The characteristics of this style of management and fundamental qualities of micromanagers have been analyzed. Based on the analysis, the causes of micromanagement in an organization and its possible effects on employees’ behaviour and condition ... The article examines the phenomenon “micromanagement” as one of the major disadvantages of management. The characteristics of this style of management and fundamental qualities of micromanagers have been analyzed. Based on the analysis, the causes of micromanagement in an organization and its possible effects on employees’ behaviour and condition have been defined.